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~~ Ebook Free Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus

Ebook Free Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus

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Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus

Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus



Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus

Ebook Free Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus

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Business Market Management: Understanding, Creating and Delivering Value (2nd Edition), by James C. Anderson, James A. Narus

For undergraduate and MBA courses in business-to-business marketing or industrial marketing. Business Market Management explores the process of understanding, creating and delivering value to targeted business markets and customers. It provides an analytical framework for assessing customer value and a set of processes for translating knowledge of value into actionable marketing strategies and programs. Subject matter and examples draw on the authors' extensive management practice and academic research. The Second Edition makes it easier to teach and use value-based marketing by providing more detailed descriptions and practical examples of customer value assessment and value proposition design.

  • Sales Rank: #2873102 in Books
  • Published on: 2003-11-24
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.34" h x .94" w x 7.24" l, 1.86 pounds
  • Binding: Hardcover
  • 480 pages

Review


"If you want to understand and manage business markets, there is no better source than Anderson and Narus. Their first-hand experience and insight have created the gold standard' book. The new edition adds fascinating material on customer value management and the role of branding in business markets." — Philip Kotler




"The students liked the book very much because it has a good managerial base. Even students who had taken me at the undergraduate Business Marketing class found the material very interesting and very managerially oriented." — Professor Mary F. Hazeldine, Georgia Southern University


From the Back Cover

Significant developments in the second edition of Business Market Management:

Detailed discussion of customer value management as a progressive, practical approach to deliver superior value to targeted market segments and customer firms and get an equitable return on the value delivered. Customer value management relies on building customer value models to gain an understanding of customer requirements and preferences, and what it is worth in monetary terms to fulfill them. Leading suppliers leverage the knowledge they gain from customer value models to create value-based sales tools that enable them to persuasively demonstrate and document the superior value their market offerings deliver.

Extended consideration of brands in business markets, supported throughout with best-practice company examples. New sections focus on brands as resources, building brands and brand equity in business markets, positioning in business markets and crafting persuasive value propositions, branding market offerings, and global branding.

About the Author

James C. Anderson is the William L. Ford Distinguished Professor of Marketing and Wholesale Distribution, and Professor of Behavioral Science in Management at the Kellogg School of Management, Northwestern University. Professor Anderson joined the faculty of the Kellogg School in 1984 as an assistant professor of marketing. In 1987 he was named the first to hold the Kellogg School's newly-endowed William L. Ford Distinguished Chair in Marketing and Wholesale Distribution.

Professor Anderson teaches graduate-level courses in business marketing. He is a faculty member of the Executive Master's Program and teaches in a number of executive development programs at the James L. Allen Center. He is the program director of the Business Marketing Strategy executive program. He has consulted and provided seminars for a number of companies in North America and Europe, such as ARCADIS, AT&T, bioMerieux, Dow Chemical, FEMSA Empaque, G.E. Capital Services, International Paper, Johnson & Johnson, 3M, PPG Industries, Pharmacia, and Solutia.

Professor Anderson's research interests are in constructing persuasive value propositions in business markets, measurement approaches for demonstrating and documenting the value of market offerings, and working relationships between firms in business markets. He has written more than 30 journal articles, including several published in Harvard Business Review. He is a member of the editorial boards of the International Journal of Research in Marketing, Journal of Business-to-Business Marketing, and Journal of Strategic Marketing, and has served on the editorial boards of the Journal of Applied Psychology and Journal of Marketing Research. He is a Fellow of the American Psychological Association.

Professor Anderson is the Irwin Gross Distinguished ISBM Research Fellow at the Institute for the Study of Business Markets and a member of its advisory board. He also is a visiting research professor at the School of Technology and Management, University of Twente, The Netherlands. He has been a visiting research professor at Eindhoven University of Technology, the Netherlands, and at Uppsala University and Stockholm School of Economics, Sweden. He also has been vice president of the business marketing division of the American Marketing Association (AMA) and a member of the board of directors of the AMA.

Professor Anderson came to Kellogg after three years as a member of the marketing faculty of the University of Texas at Austin. Prior to that, from 1978 to 1981, he worked as a senior research psychologist in the corporate marketing research division of E.I. duPont de Nemours and Company, Inc. He earned his doctorate in psychology from Michigan State University in 1978.

James A. Narus is Professor of Business Marketing at the Babcock Graduate School of Management, Wake Forest University in Charlotte, North Carolina. He joined the faculty in 1988. Professor Narus's teaching, research, and consulting interests include value-based marketing, the management of market offerings, distribution channel design and management, and partnerships and networks within business markets.

Professor Narus routinely teaches courses on business-to-business marketing and marketing management in the Babcock School's full-time, evening, executive, and Charlotte MBA programs. His teaching portfolio includes such courses as marketing channel management, strategic account management, sales management, marketing strategy and policy, brand management, and advertising management. Over the years, Professor Narus has taught in executive development programs at Northwestern University, Pennsylvania State University, the University of Texas at Austin, and Texas A&M University, as well as in international management seminars at the Universidad Torcuato Di Tella (Argentina), Copenhagen Business School (Denmark), Bordeaux School of Management (France), University College Dublin (Ireland), and Twente University (The Netherlands).

Professor Narus has written numerous articles and research papers on business market management topics. These articles have appeared in the Harvard Business Review, Sloan Management Review, California Management Review, and the Journal of Marketing, among other journals.

Professor Narus is a member of the editorial review boards of the Journal of Business-to-Business Marketing and the Journal of Marketing Channels, as well as an ad hoc reviewer for several other publications. He is a longstanding member of the American Marketing Association. For seven years, he served as the coordinator of its Business-to-Business Marketing Special Interest Group. Professor Narus belongs to the NAPM-Carolinas and Virginia, an affiliate of the Institute for Supply Management, and is a member of the Charlotte North Rotary Club.

Professor Narus has provided management consulting expertise or executive training seminars for numerous corporations including the Allen-Bradley Company, DuPont, Eastman Chemicals, Gardner-Denver Corporation, General Motors, S. C. Johnson, McKinsey & Company, Merck, Pacific Technologies, Parker-Hannifin Corporation, Rockwell Automation, and the Toronto Dominion Bank. Prior to his academic career, Professor Narus worked as a market research analyst and fellow in the corporate marketing research division of E.I. duPont de Nemours and Company, Inc. There, he conducted studies on a variety of issues related to distribution channel management. He earned his doctorate in marketing management from Syracuse University in 1981.

Most helpful customer reviews

9 of 9 people found the following review helpful.
An Outstanding approach to marketing based on value...
By Ralph A. Oliva
You know a book is having an extradinary effect when you see managers walking the halls with it -- postits coming out of every corner -- saying things like "This is my Bible..." Based on a significant amount of field research, this book has got real insighnts you can use in getting down to what customers really, really value -- and will pay for. A new "must read" for everyone in Business-to-Business Marketing

6 of 6 people found the following review helpful.
Outstanding -- Packed with insight on understanding value
By Ralph A. Oliva
In the business of business-to-business marketing, getting to the real value of your offerings, and designing offerings of real value, can be the key to siginifcant profitability vs. going along for a "commodity price" ride. Anderson and Narus have obviously done lots of field work in the real world of the business-to-business marketplace to pull actionable ideas together for those in the practice. A "must-read" for anyone in business-to -business -- outstanding.

6 of 6 people found the following review helpful.
A complete cohesive view of b-to-b marketing management
By Edward E. Rigdon
Business marketing is not my strong suit, but this book really brought some things together for me. It's readable, focused, and definitely gives you a hook to hang things on--one way to view the world of busines-to-business marketing that makes sense. I teach electronic marketing, and have more familiarity with the consumer side. After reading this book, I felt a much better grounding of essential b-to-b concepts like the value chain. I strongly recommend this book.

See all 5 customer reviews...

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